Policies

APPOINTMENTS:

Our Office Hours are Monday- Saturday 9am-6pm

Our Cleaning Hours are Monday-Saturday 9am-3pm meaning we take our 1st client as early as 9am and our last client as late as 3pm.

All appointments must be scheduled atleast 2 days in advance based on availablity. 

No same day or Next day apponintments available.

Once you are booked in the system you will receive an email and a text message notification confirming your appointment.

APPOINTMENT REMINDERS:

You will receive an email reminder 2 days before your appointment date and time and a text message reminder 2 hours before your appointmemt time on the date of your house cleaning appointment.

PAYMENTS AND CANCELLATIONS:

 All payments are required up front on the day the appointment is made in order to confirm and keep your house cleaning appointment. 

We ask that you cancel or reschedule 3 days from your appointment time for a full refund. Any cancellations made after that will result in a $75.00 Cancellation Fee.  

QUALITY ASSURANCE:

If for any reason you are not satisfied with cleaning that has been provided to you, a team lead or a manager will come back out and do a re-clean of the rooms and or areas that are not satifactory to you with in 24-48 hours during our normal business office hours.

 

Thank you for choosing Star Quality Cleaning!

We appreciate your business!

 

 

 

 

General House Cleaning

Deep House Cleaning

Move In/Out Cleaning

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